Refund

Refund Policy for Lion36

At Lion36, we are committed to providing our users with a seamless experience. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted and the process to follow to request a refund.

1. General Policy

Refunds are available for specific circumstances, as outlined below. All refund requests must be submitted within [insert number] days of the transaction date.

2. Eligibility for Refunds

Refunds may be granted in the following situations:

• Subscription Services: If you cancel your subscription within the [insert number]-day trial period and have not used any premium features, you are eligible for a full refund.
• Technical Issues: If you experience significant technical issues that prevent you from using the app effectively and our support team is unable to resolve the issue, you may request a refund.
• Duplicate Charges: If you are charged multiple times for the same subscription or service, you will be eligible for a refund of the duplicate charges.
• Unauthorized Transactions: If you believe an unauthorized transaction has occurred, please contact our support team immediately.

3. Non-Eligibility for Refunds

Refunds will not be issued in the following cases:

• Change of Mind: If you change your mind about a purchase or subscription after the [insert number]-day trial period.
• Used Services: If you have used premium features after the trial period, refunds will not be granted.
• User Agreement Violation: If your account has been suspended or terminated due to a violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to support@lion36.com with the subject line "Refund Request" and include the following information:

   • Your account details (name, email associated with the account).
   • A description of the reason for the refund request.
   • Any relevant transaction details (transaction ID, date of purchase).

2. Processing Time: Refund requests will be reviewed within [insert number] business days. If approved, the refund will be processed back to the original payment method within [insert number] business days.

5. Changes to the Refund Policy

Lion36 reserves the right to modify this Refund Policy at any time. Users will be notified of any changes through an update on our website or via email.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at support@lion36.com.